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Most recent job postings at T-Mobile
via T-Mobile Careers
posted_at: 10 days agoschedule_type: Full-time
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.
Job Responsibilities:
• Customer:
• Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner:
• Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
Education:
• High School Diploma/GED (Required)
Work Experience:
• 1 year customer service and/or sales experience, retail environment preferred (Preferred)
Knowledge, Skills and Abilities:
• Communication (Required)
• Leadership (Required)
• Store Operations (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.
Job Responsibilities:
• Customer:
• Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner:
• Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
Education:
• High School Diploma/GED (Required)
Work Experience:
• 1 year customer service and/or sales experience, retail environment preferred (Preferred)
Knowledge, Skills and Abilities:
• Communication (Required)
• Leadership (Required)
• Store Operations (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via T-Mobile Careers
schedule_type: Full-time
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
Education:
• High School Diploma/GED (Required)
Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
Education:
• High School Diploma/GED (Required)
Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via LinkedIn
schedule_type: Part-time
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
• Education:
• High School Diploma/GED Req
• Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. Req
• Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! Req
• Competitive drive and proven ability to succeed in a fast-paced sales environment. Req
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Req
• Effective at balancing customer needs and performance goals. Req
• Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
• Education:
• High School Diploma/GED Req
• Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. Req
• Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! Req
• Competitive drive and proven ability to succeed in a fast-paced sales environment. Req
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Req
• Effective at balancing customer needs and performance goals. Req
• Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.
Job Responsibilities:
• Customer:
• Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner:
• Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
Education:
• High School Diploma/GED (Required)
Work Experience:
• 1 year customer service and/or sales experience, retail environment preferred (Preferred)
Knowledge, Skills and Abilities:
• Communication (Required)
• Leadership (Required)
• Store Operations (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.
Job Responsibilities:
• Customer:
• Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner:
• Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
Education:
• High School Diploma/GED (Required)
Work Experience:
• 1 year customer service and/or sales experience, retail environment preferred (Preferred)
Knowledge, Skills and Abilities:
• Communication (Required)
• Leadership (Required)
• Store Operations (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via T-Mobile Careers
schedule_type: Full-time
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Account Manager, Business Sales creates relationships and drives business in our accounts by implementing solution-based sales strategies and uncovering new business opportunities. Develops new business within assigned base of accounts through a consultative approach and provides customers with strategic direction on mobility solutions, deployment planning and cost analysis.
Job Responsibilities:
• Manage existing set of assigned accounts with primary focus on base management efforts thru minimizing churn risk within each account deck. Perform upgrades/device management; provide reporting and billing support; respond to client issues via email/voicemail. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Track and drive device utilization by training and sharing off-the-shelf marketing materials on how to utilize products. Partner with Client Sales Executive / Account Executive to plan Quarterly Business Reviews (QBR) for existing clients; perform analyses and make recommendations to leadership.
• Create a business plan with Client Sales Executive / Account Executive on “land and expand” strategy to identify additional contacts and additional sales opportunities inside existing assigned accounts.
• Identify customer needs and utilize solution-based selling techniques to upsell current assigned accounts and drive incremental sales/revenue. Assist existing customer base with account activities: adds, changes, deletes.
• Partner with cross-functional teams and technical experts to determine in-building coverage, customize and write MCSA addendum and technical requirements and update TBC sites for clients.
• Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set. Stay abreast of ongoing market trends and general developments to close on assigned accounts.
• Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal departments have fulfilled responsibilities to acquire & retain our valued customers.
• Also responsible for other Duties/Projects as assigned by business management as needed.
• * Education:
• High School Diploma/GED Req
• Bachelor's Degree Pref
• * Work Experience:
• 2-4 years Proven B2B experience selling to accounts as an Account Manager, Account Executive, etc. Req
• 2-4 years Wireless, telecom or technology experience Pref
• * Knowledge, Skills and Abilities:
• Sales Experience delivering client-focused solutions to customer needs Req
• Communication Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Req
• Presentations Req
• Project Management Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Req
• Sales Support Tools Solid experience with CRM software (e.g., Salesforce, and MS Office (particularly MS Excel, Powerpoint, Word) Req
• * Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicants first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Account Manager, Business Sales creates relationships and drives business in our accounts by implementing solution-based sales strategies and uncovering new business opportunities. Develops new business within assigned base of accounts through a consultative approach and provides customers with strategic direction on mobility solutions, deployment planning and cost analysis.
Job Responsibilities:
• Manage existing set of assigned accounts with primary focus on base management efforts thru minimizing churn risk within each account deck. Perform upgrades/device management; provide reporting and billing support; respond to client issues via email/voicemail. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Track and drive device utilization by training and sharing off-the-shelf marketing materials on how to utilize products. Partner with Client Sales Executive / Account Executive to plan Quarterly Business Reviews (QBR) for existing clients; perform analyses and make recommendations to leadership.
• Create a business plan with Client Sales Executive / Account Executive on “land and expand” strategy to identify additional contacts and additional sales opportunities inside existing assigned accounts.
• Identify customer needs and utilize solution-based selling techniques to upsell current assigned accounts and drive incremental sales/revenue. Assist existing customer base with account activities: adds, changes, deletes.
• Partner with cross-functional teams and technical experts to determine in-building coverage, customize and write MCSA addendum and technical requirements and update TBC sites for clients.
• Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set. Stay abreast of ongoing market trends and general developments to close on assigned accounts.
• Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal departments have fulfilled responsibilities to acquire & retain our valued customers.
• Also responsible for other Duties/Projects as assigned by business management as needed.
• * Education:
• High School Diploma/GED Req
• Bachelor's Degree Pref
• * Work Experience:
• 2-4 years Proven B2B experience selling to accounts as an Account Manager, Account Executive, etc. Req
• 2-4 years Wireless, telecom or technology experience Pref
• * Knowledge, Skills and Abilities:
• Sales Experience delivering client-focused solutions to customer needs Req
• Communication Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Req
• Presentations Req
• Project Management Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Req
• Sales Support Tools Solid experience with CRM software (e.g., Salesforce, and MS Office (particularly MS Excel, Powerpoint, Word) Req
• * Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicants first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via ZipRecruiter
schedule_type: Full-time
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together,
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won't stop!
Job Overview
Account Associates work as part of a Team of Experts to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new associates are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.
We're offering qualifying Associates of our Customer Experience teams the increased flexibility that comes with working virtually. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals. Schedule availability is subject to change based on T-Mobile's business needs.
Job Responsibilities:
• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile
• policy.
• Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.
Education:
High School Diploma/GED (Required)
Knowledge, Skills and Abilities:
Windows
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won't stop!
Job Overview
Account Associates work as part of a Team of Experts to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new associates are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.
We're offering qualifying Associates of our Customer Experience teams the increased flexibility that comes with working virtually. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals. Schedule availability is subject to change based on T-Mobile's business needs.
Job Responsibilities:
• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile
• policy.
• Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.
Education:
High School Diploma/GED (Required)
Knowledge, Skills and Abilities:
Windows
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via Adzuna
posted_at: 9 days agoschedule_type: Full-time
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together,
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won't stop!
Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service
Also responsible for other Duties/Projects as assigned by business management as needed.
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won't stop!
Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service
Also responsible for other Duties/Projects as assigned by business management as needed.
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via Talentify
posted_at: 18 days agoschedule_type: Full-timesalary: 164K–221K a year
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
This role can be located in Overland Park KS, Bellevue, WA, Atlanta, GA, Frisco, TX, Chicago, IL.
Job Overview
This newly created Director, Workforce Analytics & Insights is in charge of leading the development and execution of insight-driven and agile people insights to drive business strategy. They are responsible for overseeing the identification of strategic data insights to inform T-Mobile's People/Talent strategy at a corporate and LOB level and drive plans for T-Mobile's growth and business development. They work closely with key stakeholders such as HR Strategic Advisors, HR Leadership, COEs, and Reporting & Analytics to proactively leverage insights and best practices to build highly effective organizations that meet the changing needs of the business. Core services include workforce planning modeling, organizational and talent KPI strategy, organizational effectiveness insights, predictive talent forecasting, and dashboard development and maintenance.
Job Responsibilities:
• Research and Analytics for organization and workforce planning in HR. Understanding insights and to build highly effective organizations that meet the changing needs of the business.
• Provide executive leadership and other partners with actionable data and insights of the landscape or our workforce with easily consumable and creative story-telling to drive business decisions, predict and measure business impacts and predict outcomes.
• Provide strategic direction and leadership for HR reporting and analytics related to our workforce. Drive the goal of increasing our analytical muscle to drive actionable insights to our leaders as well as creating a user friendly and value-added data insights to support our transforming business.
• Drive the change from reporting to story-telling with real-time analytics and insights based on advanced analytic modeling and HR data science.
• Transform large amounts of data into compelling visual stories to facilitate analysis and business decision-making, using data visualization tools. Ensure that the information is presented in a visually clear, concise, and business-relevant manner to senior leadership level stakeholders.
• Develop, design and implement our Workforce Analytics and data strategy.
• Build the data foundation in Workday utilizing BI tools such as Tableau, subsequently enabling the efficient delivery of accurate insights to partners and senior leaders.
• Serve as the SME for driving analytic effectiveness within HR. Build a change within HR to a data driven community.
• Develop the HR Insights and Analytics roadmap by designing and developing dashboards, reports, presentations and to educate, inform which help to influence decisions along with creating compelling business cases to support and prioritize initiatives. This includes managing our workforce analytics portfolio on headcount, operational reporting, organizational effectiveness metrics and other KPI’s.
• Partner and collaborate with subject matter experts across the HR service areas (Learning and Development, Talent Acquisition, HR Strategic Advisors and HR Partners, Diversity, Compliance, and Operations) to promote data governance and stewardship, and to improve overall strategic and operational performance and insight.
• Develop and execute standardized best practices to ensure the accuracy and scalability of organizational workforce analytics.
• Leading and managing the Workforce Analytics & Insights team.
• Workforce and talent KPI/metric strategy and driver model, analyzing trends and levers for those metrics and partnering to recommend key actions for continuous improvement.
• Allocate People Insights analysts to relevant projects.
• Also responsible for other Duties/Projects as assigned by business management as needed.
Experience
• 7-10 years in operational analytics and/or consulting experience. HR data analytics preferred.
• Experience with statistical analysis and modeling tools (R, Python, SAS, RapidMiner, Knime).
• Workday Reporting and Analytics lead experience required.
• Professional experience in a quantitative or analytics role such as Workforce Analytics, Data Science, or People Analytics, HR SAP management (or equivalent HCM) experience.
• Knowledge of predictive analysis and advanced visualization techniques.
• Experience synthesizing quantitative and qualitative analysis into understandable, actionable recommendations and connecting Human Resources insights to business impact.
• Direct or indirect experience with both financial planning, analysis, and headcount management.
• Strong understanding of a statistical analysis, advanced analytic modeling and data science techniques both structured and unstructured analysis
• Knowledge of basic data visualization techniques (scatter plots, fit lines, bar charts, time series, etc.) Basic knowledge of a data science programming language (R Shiny and/or Python).
• Knowledge of QuickSights.
• Knowledge of basic statistical techniques for hypothesis testing or prediction (Correlation, Regression, Logistic Regression, ANOVA, Chi-square, Confidence Interval, etc.).
• Experience in leading the data driven process of improving people decisions to advance the success of both the organization and individual employees.
• Experience leading the use of statistical techniques to analyze past and current data to make predictions about future events.
• BA Degree required; MS preferred.
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
#LI-Corporate
NY/WA/CA/CO Pay Range: $163,500 - $221,300
• The pay range above is the general base pay range for a successful candidate in the states listed. The successful candidate’s actual pay will be based on various factors, such as work loc ation, qualifications, and experience, so the actual starting pay may be above or below this range.
• At T – Mobile, employees in regular, non – temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Cor porate employees are eligible for a year – end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses b ased on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T – Mobile is eligible for an Annual Stock Grant. For information about T – Mobile’s amazing benefits, check out https://careers.t – mobile.com/culture – and – benefits/
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
This role can be located in Overland Park KS, Bellevue, WA, Atlanta, GA, Frisco, TX, Chicago, IL.
Job Overview
This newly created Director, Workforce Analytics & Insights is in charge of leading the development and execution of insight-driven and agile people insights to drive business strategy. They are responsible for overseeing the identification of strategic data insights to inform T-Mobile's People/Talent strategy at a corporate and LOB level and drive plans for T-Mobile's growth and business development. They work closely with key stakeholders such as HR Strategic Advisors, HR Leadership, COEs, and Reporting & Analytics to proactively leverage insights and best practices to build highly effective organizations that meet the changing needs of the business. Core services include workforce planning modeling, organizational and talent KPI strategy, organizational effectiveness insights, predictive talent forecasting, and dashboard development and maintenance.
Job Responsibilities:
• Research and Analytics for organization and workforce planning in HR. Understanding insights and to build highly effective organizations that meet the changing needs of the business.
• Provide executive leadership and other partners with actionable data and insights of the landscape or our workforce with easily consumable and creative story-telling to drive business decisions, predict and measure business impacts and predict outcomes.
• Provide strategic direction and leadership for HR reporting and analytics related to our workforce. Drive the goal of increasing our analytical muscle to drive actionable insights to our leaders as well as creating a user friendly and value-added data insights to support our transforming business.
• Drive the change from reporting to story-telling with real-time analytics and insights based on advanced analytic modeling and HR data science.
• Transform large amounts of data into compelling visual stories to facilitate analysis and business decision-making, using data visualization tools. Ensure that the information is presented in a visually clear, concise, and business-relevant manner to senior leadership level stakeholders.
• Develop, design and implement our Workforce Analytics and data strategy.
• Build the data foundation in Workday utilizing BI tools such as Tableau, subsequently enabling the efficient delivery of accurate insights to partners and senior leaders.
• Serve as the SME for driving analytic effectiveness within HR. Build a change within HR to a data driven community.
• Develop the HR Insights and Analytics roadmap by designing and developing dashboards, reports, presentations and to educate, inform which help to influence decisions along with creating compelling business cases to support and prioritize initiatives. This includes managing our workforce analytics portfolio on headcount, operational reporting, organizational effectiveness metrics and other KPI’s.
• Partner and collaborate with subject matter experts across the HR service areas (Learning and Development, Talent Acquisition, HR Strategic Advisors and HR Partners, Diversity, Compliance, and Operations) to promote data governance and stewardship, and to improve overall strategic and operational performance and insight.
• Develop and execute standardized best practices to ensure the accuracy and scalability of organizational workforce analytics.
• Leading and managing the Workforce Analytics & Insights team.
• Workforce and talent KPI/metric strategy and driver model, analyzing trends and levers for those metrics and partnering to recommend key actions for continuous improvement.
• Allocate People Insights analysts to relevant projects.
• Also responsible for other Duties/Projects as assigned by business management as needed.
Experience
• 7-10 years in operational analytics and/or consulting experience. HR data analytics preferred.
• Experience with statistical analysis and modeling tools (R, Python, SAS, RapidMiner, Knime).
• Workday Reporting and Analytics lead experience required.
• Professional experience in a quantitative or analytics role such as Workforce Analytics, Data Science, or People Analytics, HR SAP management (or equivalent HCM) experience.
• Knowledge of predictive analysis and advanced visualization techniques.
• Experience synthesizing quantitative and qualitative analysis into understandable, actionable recommendations and connecting Human Resources insights to business impact.
• Direct or indirect experience with both financial planning, analysis, and headcount management.
• Strong understanding of a statistical analysis, advanced analytic modeling and data science techniques both structured and unstructured analysis
• Knowledge of basic data visualization techniques (scatter plots, fit lines, bar charts, time series, etc.) Basic knowledge of a data science programming language (R Shiny and/or Python).
• Knowledge of QuickSights.
• Knowledge of basic statistical techniques for hypothesis testing or prediction (Correlation, Regression, Logistic Regression, ANOVA, Chi-square, Confidence Interval, etc.).
• Experience in leading the data driven process of improving people decisions to advance the success of both the organization and individual employees.
• Experience leading the use of statistical techniques to analyze past and current data to make predictions about future events.
• BA Degree required; MS preferred.
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
#LI-Corporate
NY/WA/CA/CO Pay Range: $163,500 - $221,300
• The pay range above is the general base pay range for a successful candidate in the states listed. The successful candidate’s actual pay will be based on various factors, such as work loc ation, qualifications, and experience, so the actual starting pay may be above or below this range.
• At T – Mobile, employees in regular, non – temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Cor porate employees are eligible for a year – end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses b ased on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T – Mobile is eligible for an Annual Stock Grant. For information about T – Mobile’s amazing benefits, check out https://careers.t – mobile.com/culture – and – benefits/
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via Salary.com
schedule_type: Full-time
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.
Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.
Job Responsibilities:
• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Meet or exceed sales goals for the store.
Education:
• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
Work Experience:
• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)
Knowledge, Skills and Abilities:
• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.
Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.
Job Responsibilities:
• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Meet or exceed sales goals for the store.
Education:
• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
Work Experience:
• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)
Knowledge, Skills and Abilities:
• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via Indeed
posted_at: 11 days agoschedule_type: Full-timesalary: 10–13 an hour
T Wireless is one of largest T-Mobile premium retail partners in the nation. We are seeking enthusiastic and friendly Mobile Experts to join our growing team. Essential Responsibilities:
· Offer consultative sales and service on the sales floor during retail hours (including days, nights, weekends & holidays...
· Maintain the visual appearance and cleanliness of the store
· Cash, credit card and other payment media handling
· Paperwork Security
T Wireless is one of largest T-Mobile premium retail partners in the nation. We are seeking enthusiastic and friendly Mobile Experts to join our growing team. Essential Responsibilities:
· Offer consultative sales and service on the sales floor during retail hours (including days, nights, weekends & holidays...
· Maintain the visual appearance and cleanliness of the store
· Cash, credit card and other payment media handling
· Paperwork Security Management: CPNI, PII, PSCI
· Keep abreast of the rapidly evolving T-Mobile technology.
· Create an environment for discovery in your store that sparks new ideas for using mobile communications
· Build customer confidence by making the store experience interactive, engaging and reassuring
· Develop positive customer relationships
· Cultivate long-term customer relationships
· Maximize customer experience by offering solutions as opposed to pushing products
· Make the most effective use of store displays and interactive devices for each of your customers
· Other Duties may be assigned.
ACCOUNTABILITES AND PERFORMANCE MEASURES:
· Candidate must achieve sales goals and new account acquisition targets as assigned by Management
Preferred Knowledge, skills and abilities :
· Previous retail or customer service-oriented experience.
· Stellar problem-solving skills.
· Availability for flexible scheduling including days, nights, weekends and Holidays
· Reliable and punctual attendance is a MUST
· Ability to listen carefully and actively.
· Interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans, and services
· Basic computer skills.
· Aptitude for sensing and responding to the range of shopping types.
· High School Diploma or GED required
We offer:
· Competitive compensation
· Medical benefits
· Dental benefits
· Vision benefits
· Discounted wireless services
Come join our Team!
• *seeking spanish bilingual associates**
• *Must be able to meet initial 3 week training 9am-6pm**
Job Type: Part-time
Job Types: Part-time, Commission
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Shift:
• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
Weekly day range:
• Every weekend
• Monday to Friday
• Rotating weekends
• Weekend availability
COVID-19 considerations:
To keep our employees as safe as possible, we are following social distancing rules as well as provided masks, gloves, and hand sanitizer.
Work Location: One location Show more details...
· Offer consultative sales and service on the sales floor during retail hours (including days, nights, weekends & holidays...
· Maintain the visual appearance and cleanliness of the store
· Cash, credit card and other payment media handling
· Paperwork Security Management: CPNI, PII, PSCI
· Keep abreast of the rapidly evolving T-Mobile technology.
· Create an environment for discovery in your store that sparks new ideas for using mobile communications
· Build customer confidence by making the store experience interactive, engaging and reassuring
· Develop positive customer relationships
· Cultivate long-term customer relationships
· Maximize customer experience by offering solutions as opposed to pushing products
· Make the most effective use of store displays and interactive devices for each of your customers
· Other Duties may be assigned.
ACCOUNTABILITES AND PERFORMANCE MEASURES:
· Candidate must achieve sales goals and new account acquisition targets as assigned by Management
Preferred Knowledge, skills and abilities :
· Previous retail or customer service-oriented experience.
· Stellar problem-solving skills.
· Availability for flexible scheduling including days, nights, weekends and Holidays
· Reliable and punctual attendance is a MUST
· Ability to listen carefully and actively.
· Interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans, and services
· Basic computer skills.
· Aptitude for sensing and responding to the range of shopping types.
· High School Diploma or GED required
We offer:
· Competitive compensation
· Medical benefits
· Dental benefits
· Vision benefits
· Discounted wireless services
Come join our Team!
• *seeking spanish bilingual associates**
• *Must be able to meet initial 3 week training 9am-6pm**
Job Type: Part-time
Job Types: Part-time, Commission
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Shift:
• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
Weekly day range:
• Every weekend
• Monday to Friday
• Rotating weekends
• Weekend availability
COVID-19 considerations:
To keep our employees as safe as possible, we are following social distancing rules as well as provided masks, gloves, and hand sanitizer.
Work Location: One location Show more details...
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